I work in magazine publishing and we use Google Drive for all our file storage. We have had some problems on some of our publications where an editor will enter text in an InCopy assignment, check the text back in, save it and close the document. They show that the file syncs up to Drive, but no one else can see the text they entered. The editor who entered and saved the text will then open their file and, lo and behold, all of their text is gone. A similar thing will happen when making changes. An editor will make changes to text that's already in the document, but then after saving and syncing up to Drive, the changes disappear, leaving only the text that was there before the changes were entered.
We've checked for conflicted files and see none. We tried Dropbox for awhile and encountered similar problems, though less frequently. When working locally on our network we almost never have problems like this. It seems like this could be a situation of InCopy not playing well with Cloud file sharing sites. This situation happens more with some editors than others, and we're willing to entertain the possibility that user error is causing this issue, but we can't for the life of us figure out where such errors might be occurring.
What can we do to prevent text or changes from going missing in the future?