We recently had very strange instance of InCopy stories reverting to previously saved content.
We update files every quarter with new data. Our process is to do a save as on the InDesign file, trash the InCopy stories and the export new stories for the new updates. This has worked pretty well so far.
This last quarter we had a number of files that were not reflecting the latest content. In some cases the stories initially reflected content from six, even nine months ago even though the stories had been updated and even reexported several times. In other cases the InCopy user would update the stories, save the content and check back them in. The InDesign user would work on the file, but when they would send it back to the InCopy user and discover that all their content changes were gone and the stories had old content in them, again, some changes as far as six months ago. The problem seemed to be isolated to projects that were saved in one folder on the server, however, there were about 40 individual projects in that folder. Some had problems, some were fine.
Is there something in the files that retains old information even when new stories are exported?
The only solution we've found so far that appears (hopefully) to be holding is to save an IDML file and resave the document from there with new stories.
We've also had issues in some of the same files of stories showing up in the assignment panels as checked out and they cannot be checked back in, even for the user that says has checked them out. We've tried trashing and reexporting these stories and they still show up as checked out. We finally solved it by deleting the folder containing the stories, but this problem crops up every now and again on isolated ICML files. Is this some kind of server conflict?
Hopefully this makes sense. It's been a difficult problem to try and solve. I don't have any explanation other than gremlins.
We are in CC 2014 and mostly on Windows 7 Enterprise, though some people have had their computers updated to newer OS.