Hello All,
I'm trying to help an editor troubleshoot an issue that I haven't seen before. InCopy on her system is stuck in Notes Mode for all documents. When the user tries to type or click in a story, she's prestented with a new note instead of seeing the desired effects. Here are the steps to reproduce the issue:
1. Open a document.
2. Check out a story from the document.
3. Try to type or click anywhere in the checked out document
We've tried the above steps with a dozen or so documents and they have all acted the same way. The following are the troubleshooting steps that we've tried so far:
1. Restart InCopy.
2. Restart the computer.
3. Swap out the keyboard to make sure F8 wasn't stuck.
This issue just started this morning; she has used this system for about a year now without any similar issues. Her system configuration is as follows:
Apple iMac, 20" Intel Core 2 Duo
OS X 10.5.8 with latest security patches
Adobe InCopy CS3 5.0.4
Extensis Font Reserve Client 1.7.6.1
Please let me know if you have any questions or thoughts. I have a feeling that there is something minor that I'm overlooking but I can't figure out what.
Thanks,
Alex