Hello,
This is the problem we are having
When a designer opens an InDesign file that is stored on a network share through InDesign, and an editor tries to open the same InDesign file through InCopy, the error message “This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it.” is displayed. To get around this issue, the designer must close out of the file in InDesign, and the editor must open the InDesign file in InCopy before the designer reopens the InDesign file using the InDesign application. This issue did not occur in 9.1. Adobe support has stated that files cannot be used at the same time in InCopy and InDesign, but that is the function that the product was designed to accomplish and this issue has never occurred before. The files are stored on a shared network.
![dcf6d27e7fc58f50e8f8d1781df0753c.jpeg]()
Also, when an editor updates an assignment from InCopy and a designer clicks on the updated assignment to update their view from InDesign, the error message “The content is locked and cannot be modified.” is displayed. If the Designer clicks OK, the view is updated as expected. This occurs even is the assignment is NOT checked out by another user.
![aa1f3400f4f3a8e22c68e970cd7b81b4.jpeg]()
Finally, if a designer adds or updates a graphic inside of an InDesign file using InDesign while an editor is editing the file using InCopy, the editor using InCopy will not see the update unless they completely close out of the InCopy application and reopen it, which due to the above problems, is not feasible. The only way the file can be updated in InCopy is for the designer to completely close out of the file, for the editors to then close out, and reopen in InCopy, at which point the designer may reopen the file. If some editors are away from their desks at the time of update, the entire process must be repeated in order for them to be able to open the most recent version of the file in InCopy.
This issue appears to be due to a major flaw in the 9.2 version update for InDesign, as none of these issues occurred before the 9.2 update. One computer currently still has the 9.1 version of InDesign at our company, and does not experience these problems we are having with 9.2. We have tested multiple configurations of our network trying to rule out our network as the problem, but the only case in which we don't experience these problems is when we use InDesign version 9.1. Also, we never experienced this problem before the update of InDesign and InCopy to 9.2.
Thanks!
Graham
Message was edited by: GrahamS
